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Cluster Manager
Zolo
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The role of the Cluster Manager would encompass the following:
Customer Delight Delight and wow the customers through service and hospitality culture, managing low failure rates of services, handling customer escalations
Customer Acquisition and Conversion: Identify and source new sales opportunities through inbound lead follow-up, meet and convert customers daily through schedule visits and walk-ins, handle churn management of existing residents, drive referral programs, manage
hyperlocal marketing activities etc.
Property Operations: Supervision of property staff and their daily tasks
Team Management handle a team of 5-6 peopleCommunity Events: Organize community events at Zolo Properties
Data Recording and Analysis: Maintain customer data, analyze them and come up with insights to improve customer satisfaction, retention and acquisition
Cost management: for all properties in the cluster, to keep cost under guidelines
Compliance activities: in terms of keeping all records for the residents, staff and vendors
KPI
KPIs for the role would be the following:
Maintaining a high Customer Satisfaction Score for all properties in the cluster
Meeting occupancy targets for all properties in the cluster
Cost management and control
Desired Experience/ Background
Prior Community Operations Experience: We are looking for young and energetic team players with experience in sales, operations and general management, preferably in B2C industries like hospitality, banking, insurance, supply chain and logistics.
People Management Experience: The ideal candidate should have prior experience of dealing with people across levels and managing outcomes under all circumstances.
PL : Should have sound knowledge on PL.
Desired Competencies:
Strong Demand generation and closure skills
Strong customer handling skills
Strong people management skills
Strong problem solving and analytical skills
Good program management skill
Should exhibit a high degree of initiative and on-the-ground execution focus
Languages: Complete Fluency in English and Regional language is a must
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Cluster Manager roles with real interview advice
People are getting interviews at Zolo through
People are getting interviews through
(based on 34 Zolo interviews)
Campus Placement
Job Portal
Company Website
Walkin
Referral
41%
29%
9%
9%
3%
9% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Zolo are saying
Rating based on 3 Cluster Manager
reviews
Anonymous · Sales and operations
in Bangalore
Likes
Didn’t liked a single thing about the company as it has a very toxic culture and zero job security, The pay was low, Company promoted only bucket holder candidates.
Dislikes
The entire management and their egotistic managers.
Read 3 reviewsCluster Manager salary at Zolo
reported by
13
employees
with 5-8
years exp.
₹5.6
L/yr - ₹12
L/yr
10%
less
than the average Cluster Manager Salary in India
View more details
What Zolo employees are saying about work life
based on 411 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Zolo Benefits
View more benefits
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Zolo Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
No. 1190, 22nd Cross,
HSR Layout, Sector 3
Bengaluru
560102
560102
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