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1008 Marriott International Jobs

Dir-Sales I

4-9 years

Pune

1 vacancy

Dir-Sales I

Marriott International

posted 16d ago

Job Role Insights

Flexible timing

Job Description

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.

  • Achieves personal booking goals and makes recommendations on booking goals of direct reports.
  • CANDIDATE PROFILE

    Education and Experience

    2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR

    4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES

    Supporting Developing & Executing Sales Strategies

    Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

  • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
  • Assists with the development and implementation of promotions, both internal and external.
  • Maximizing Revenue

    Provides positive and aggressive leadership to ensure maximum revenue potential (eg, sets example with personal booking goals).

  • Recommends booking goals for sales team members.
  • Managing Sales Activities

    Monitors all day to day activities of direct reports.

  • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence).
  • Analyzing & Reporting on Sales and Financial Data

    Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals.

  • Assists Revenue Management with completing accurate six period projections.
  • Reviews sales and catering guest satisfaction results to identify areas of improvement.
  • Ensuring Exceptional Customer Service

    Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
  • Executes and supports the company s Customer Service Standards and property s Brand Standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
  • Building Successful Relationships

    Develops and manages relationships with key stakeholders, both internal and external.

  • Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
  • Managing and Conducting Human Resource Activities

    Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

  • Utilizes all available on the job training tools for employees.


  • Employment Type: Full Time, Permanent

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    What people at Marriott International are saying

    2.0
     Rating based on 2 Sales reviews

    Likes

    Food, laundry service

      Dislikes

      Low pay scale Long work hours No work life balance

      • Salary - Bad
        +6 more
      Read 2 Sales reviews

      Sales salary at Marriott International

      reported by 1 employee with 6 years exp.
      ₹5 L/yr - ₹6.3 L/yr
      57% more than the average Sales Salary in India
      View more details

      What Marriott International employees are saying about work life

      based on 1.2k employees
      66%
      53%
      46%
      88%
      Flexible timing
      Rotational Shift
      No travel
      Day Shift
      View more insights

      Marriott International Benefits

      Cafeteria
      Health Insurance
      Job Training
      Free Food
      Soft Skill Training
      Free Transport +6 more
      View more benefits

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