Beverage Manager

Responsible for beverage operations and staff on a daily basis

Areas of responsibility include beverage service in the Restaurants/Bars and Room Service

Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls

Strives to ensure guest and employee satisfaction while maintaining the operating budget

Accountable for enforcing all legal obligations professionally and consistently

Determines training needed to accomplish goals and implements training plan

Strengthens the food and beverage/culinary team by assisting in other outlets when needed

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area

CORE WORK ACTIVITIES

Managing Beverage Operations

Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management

Implements agreed upon beverage policy and procedures throughout the property

Manages in compliance with all applicable beverage and liquor laws

Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory

Monitors adherence to all liquor control policies and procedures

Attends pre- and post-convention meetings as needed to understand group needs

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department

Participates in the management of departments controllable expenses to achieve or exceed budgeted goals

Manages to achieve or exceed budgeted goals

Ensures compliance with all beverage policies, standards and procedures

Maintains food handling and sanitation standards

Manages inventories according to budget and business levels

Assists with developing menus and promotions as necessary

Leading Beverage Team

Trains staff on liquor control policies and procedures

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met

Ensures employees understand expectations and parameters

Communicates critical information to the beverage staff regarding each event

Ensuring Exceptional Customer Service

Provides excellent customer service

Interacts with guests to obtain feedback on product quality and service levels

Responds effectively to guest problems and complaints

Empowers employees to provide excellent customer service

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Provides feedback to individuals in an effort to improve service performance

Reviews comment cards and guest satisfaction results with employees

Managing Human Resource Activities

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

Participates in the development and implementation of corrective action plans