Director of Loss Prevention

Manages security operations on a daily basis

Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response

Ensures that all areas of the property are safe and secure

Maintains logs, certifications and documents required by law and Standard Operating Procedures

Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the security/loss prevention or related professional area

OR

2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area

CORE WORK ACTIVITIES

Managing Security Operations

Assists in the development and implementation of emergency procedures

Recommends follow-up action for security breaches

Conducts investigation of all losses of property assets and refers to proper management for disposition

Deploys security staff to effectively monitor and protect property assets

Comply with all Corporate Security safety and security management guidelines and procedures

Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service

Conduct periodic patrols of entire property and parking areas

Recognize success across areas of responsibility

Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

Identifies and makes recommendations for minimizing physical hazards and unsafe work practices

Implements action plans to monitor and control risk

Maintains required reports and documentation regarding patrols of property and parking areas

Provides means for obtaining necessary medical attention on a timely basis

Conducts hourly employee performance appraisals according to Standard Operating Procedures

Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others

Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Maintain first aid and CPR certifications required for Security officers

Implements local authority requirement for security and safety

Leading Security Teams

Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers

Celebrates successes by publicly recognizing the contributions of team members

Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example

Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns

Encourages and builds mutual trust, respect, and cooperation among team members

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients

Serves as a role model to demonstrate appropriate behaviors

Ensuring Exceptional Customer Service

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations

Empowers employees to provide excellent customer service

Meet quality standards and customer expectations on a daily basis

Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement

Provides services that are above and beyond for customer satisfaction and retention

Conducting Human Resources Activities

Assists in minimizing cost of accident claims through aggressive claims management

Brings issues to the attention of Human Resources as necessary

Strives to improve service performance

Administer property policies fairly and consistently

Additional Responsibilities

Analyzes information and evaluating results to choose the best solution and solve problems

Develops and maintains a working relationship with local law enforcement authorities

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Provides guidance in setting health and safety policies and standards