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Marriott International

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4.3

based on 1.2k Reviews

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1123 Marriott International Jobs

Guest Service Associate - Front Office

Marriott

 · 

4.3

 based on 1.2k Reviews

0-3 years

Chandigarh

1 vacancy

Guest Service Associate - Front Office

Marriott International

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Housekeeping Accounting Showroom Front Office

Job Description

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience. License or Certification: None


    • Employment Type: Full Time, Permanent

    Read full job description

    Marriott International Interview Questions & Tips

    Prepare for Marriott International Guest Service Associate roles with real interview advice

    What people at Marriott International are saying

    3.7
     Rating based on 49 Guest Service Associate reviews

    Likes

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    Everything is Pretty Bad there

    Read 49 reviews

    Guest Service Associate salary at Marriott International

    reported by 185 employees
    ₹1 L/yr - ₹4 L/yr
    At par with the average Guest Service Associate Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    53%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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