Front Office Executive - AYS

Answer, record, and process all guest calls, requests, questions, or concerns

Contact appropriate individual or department to resolve guest call, request, or problem

Follow up and ensure that any outstanding requests are resolved

Advise guest of any messages received

Verify and adjust billing

Operate telephone switchboard station

Monitor busy or unanswered lines, check back with callers on hold to update status, take messages

Activate and deactivate guest room message lights

Transfer guests with internet access issues to internet service providers customer support line

Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls

Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation

Supply guests with directions and property information

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships; support team to reach common goals

Ensure adherence to quality standards

Enter and locate information using computers/ POS systems

Stand, sit, or walk for an extended period of time

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

Education: High school diploma or G

E

D

equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: At least 1 year of supervisory experience

License or Certification: None