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Marriott International

Compare

4.2

based on 1.3k Reviews

Video summary

867 Marriott International Jobs

Front Office Associate

Marriott

4.2

based on 1.3k Reviews

0-3 years

Raipur

1 vacancy

Front Office Associate

Marriott International

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Software Configuration Management Housekeeping Accounting Showroom Safety Training

Job Description

Assist staff with expediting problem payments (eg, problems processing credit card).

Follow up with guest regarding satisfaction with guest-related issues.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit.

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Cash guests' personal checks and traveler's checks.

Review shift logs/daily memo books and document pertinent information in logbooks.

Count bank at the beginning and end of shift.

Balance and drop receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a role model.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Anticipate and address guests service needs.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others.

Ensure adherence to quality expectations and standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: At least 1-year related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

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What people at Marriott International are saying

2.4

Rating based on 12 Front Office Associate reviews

Anonymous · Food, Beverage & Hospitality in Surat

Likes

Guests and members were really humble and good going . Sone were difficult to handle but rather than that food of the cafeteria for employees was nice .

Dislikes

The manager was not good to any employee . He didn’t paid us for working extra hours and even don’t give appraisal. Many people left the job before and after me in a week .