Front Office - Host

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key

Process all payment types such as room charges, cash, checks, debit, or credit

Process all check-outs including resolving any late and disputed charges

Answer, record, and process all guest calls, messages, requests, questions, or concerns

Coordinate with Housekeeping to track readiness of rooms for check-in

Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed

Supply guests with directions and information regarding property and local areas of interest

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

Complete designated cashier and closing reports in the computer system

Cash guests personal checks and travelers checks

Count bank at the beginning and end of shift

Balance and drop receipts according to Accounting specifications

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak with others using clear and professional language; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others

Comply with quality assurance expectations and standards

Stand, sit, or walk for an extended period of time

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

Education: High school diploma or G

E

D

equivalent

Related Work Experience: No related work experience

Supervisory Experience: No supervisory experience

License or Certification: None