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Marriott International

Compare

4.3

based on 1.2k Reviews

997 Marriott International Jobs

Front Office Associate

Marriott

4.3

based on 1.2k Reviews

0-2 years

Pune

1 vacancy

Front Office Associate

Marriott International

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Room Service

Job Description

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.

Receive, record, and relay messages accurately.

Log all guest requests or issues into computer, contact appropriate individual or department (eg, Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.

Provide information to guests about room features, property amenities, and local areas of interest.

May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.

Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, and support team to reach common goals.

Comply with quality assurance expectations and standards.

Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

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What people at Marriott International are saying

2.4

Rating based on 12 Front Office Associate reviews

Anonymous · Food, Beverage & Hospitality in Surat

Likes

Guests and members were really humble and good going . Sone were difficult to handle but rather than that food of the cafeteria for employees was nice .

Dislikes

The manager was not good to any employee . He didn’t paid us for working extra hours and even don’t give appraisal. Many people left the job before and after me in a week .