Director Of Spa

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff

Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas

As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area

OR

4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

Selects vendors for spa retail operations and managing contract agreements

Oversees retail product research, product selection and purchasing, product display

Manages supply inventories and purchasing control, including uniforms

Monitors the spas actual and projected sales to ensure revenue goals are met or exceeded

Maintains cleanliness of spa and related areas and equipment

Managing Spa Sales and Marketing Strategy

Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation

Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events

Ensures spa services are included in all property-related marketing and advertising

Identifies and recommending new products and product enhancements to remain competitive in the market

Managing Spa Revenue Management Strategy

Monitors and Manages the payroll function

Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports

Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals

Ensuring and Delivering Exceptional Customer Service

Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations

Empowers employees to provide excellent customer service

Strives to improve service performance

Conducting Human Resources Activities

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement

Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation

Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job

Administers the performance appraisal process for direct report managers

Develops business goals and creates appropriate development plans

Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team

Solicits employee feedback, utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns

Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results

Celebrates successes and publicly recognizes the contributions of team members