Front Office Associate

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations

Secure payment; verify and adjust billing

Activate and file room keys

Process all guest requests and relay messages

Print contingency lists to have a record of all guests in case of emergency

Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest

Follow up on any outstanding requests or problems from the previous day and are resolved

Run and review daily reports/logs

Complete designated cashier and closing reports in the computer system

Accept and record wake-up call requests and deliver to appropriate department

Count bank at beginning and end of shift; secure bank

Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change

Notify Loss Prevention/Security of any guest reports of theft

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak with others using clear and professional language; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others; support team to reach common goals

Comply with quality assurance expectations and standards

Stand, sit, or walk for an extended period of time

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors