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Mahindra Finance

Compare

4.1

based on 4.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Financial Services Company - 2024

78 Mahindra Finance Jobs

Deputy Manager Customer Relations

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

4.1

based on 4.3k Reviews

4-9 years

Mumbai

1 vacancy

Deputy Manager Customer Relations

Mahindra Finance

posted 5hr ago

Job Role Insights

Fixed timing

Key skills for the job

Relationship Management CRM Communication Skills Customer Relationship Loyalty Critical Care

Job Description

Responsibilities Key Deliverables

Service Marketing

Driving of secondary network (Authorized Service Points) through appointment of Service Network, driving customer satisfaction business through various schemes

Driving Big Boss loyalty program (Tech Masters), trainings, digitization of MBB, improve business, planning of annual events, New tractor referral managment, MBB app management ensure stickness / retention of MBB

BTL Events planning and monitoring (Designing of event, support to filed team in terms of videos, tutorials and BTL product designs etc Vendor managment for release of scheme rewards, redemption with data validations

Esure dealer profitability by driving monitoring SAR competition intelligences on new activities, processes

Promote digital initiative such as SUVIDHA (Missed call service), Service lead generation through digital mode etc Preferred Industries

Automobile

Tractor

Construction

Construction, Mining

Education Qualification

Degree / Diploma in Automobile, Mechanical Engineering, Agriculture

General Experience 'Good communication skill both oral written

IT System orientation with good experience on MS Office

Good Interpersonal skills

Person must know Power Bi

Critical Experience Good Product Application Knowledge

Customer Focus

Analytical Problem solving skills

Innovative thinking

Good exposure to Digitisation

exposure towards service marketing, channel handling

System Generated Core Skills

Customer Sensitivity

Customer Relationship Management (CRM)

Designing Customer Experience Designing Loyalty Programs

Identifying Customer Needs

Incident Management

Service Planning

Service Readiness Assessment

Service Orientation

Service Management

System Generated Secondary Skills

Employment Type: Full Time, Permanent

Read full job description

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What people at Mahindra Finance are saying

What Mahindra Finance employees are saying about work life

based on 4.3k employees

51%

77%

60%

99%

Strict timing

Monday to Saturday

Within city

Day Shift

View more insights

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