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Magna International

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3.9

based on 680 Reviews

Video summary

41 Magna International Jobs

Time & Attendance Support Specialist, HR Systems

Magna Steyr

3.9

based on 680 Reviews

2-7 years

Bangalore / Bengaluru

1 vacancy

Time & Attendance Support Specialist, HR Systems

Magna International

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Clinical Data Management Automotive Engineering Analytical Chemistry Data Privacy Payroll

+ 2 more

Job Description

We are seeking a knowledgeable and detail-oriented individual to join our team as a Dayforce Time and Attendance System Support Specialist. In this role, you will be responsible for providing technical support and guidance to users of the Dayforce system throughout Canada and the US. You will act as the main point of contact for all time and attendance related system issues and inquiries, ensuring timely resolution and maintaining system integrity. Additionally, you will collaborate with cross-functional teams to implement system enhancements and updates.

The successful candidate will have previous implementation and/or support experience with the Ceridian Dayforce solution.

Your Responsibilities

Serve as primary point of contact for Dayforce time and attendance related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements.
Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution.
Respond to user inquiries and tickets promptly and professionally, resolving issues in a timely manner.
Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates.
Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability.
Maintain accurate documentation of system processes, procedures, and issue resolutions.
Train end-users on system functionalities, best practices, and updates as needed.
Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce

Who we are looking for

Completion of a University Degree.
Minimum 2 years of experience in providing technical support for HR/payroll systems, preferably Ceridian Dayforce.
Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively.
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
Proficiency in data analysis and reporting
Understanding of HR, payroll and time operations and experience in employee data management

Your preferred qualifications

Experience with Ceridian Dayforce is an asset
Knowledge of how Workday HCM works with Dayforce is preferred
Ability to prioritize workload, provide time-sensitive follow-up and resolutions in a fast-paced environment
Ability to adapt to changing priorities and manage multiple tasks simultaneously
Ability to manage confidential and sensitive employee information
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, SharePoint, etc)