Senior IT Support Engineer

You will be part of a globally distributed remote and onsite support team that provides IT concierge support for our employees, as well as escalating high-priority concerns and incidents. Support Engineers connect our internal customers to the help they need, assisting with troubleshooting support via Slack, Zoom, or EmailYou will also share knowledge with our employees, helping them to use technology to power their productivity. You will have a security first mindset and let policies guide how you work with our customers. You will be a strong advocate for our employees, learning and understanding their technology challenges and championing change with our technology solutions that makes it easier to get our best work done. Our team is helping to transform the future of work, which isn t easy but is tremendously fun and rewarding. We work on challenging problems, are data driven, and always focus on the employee experience.

A successful senior support engineer must have a strong understanding and demonstrated ability to resolve problems with common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta), hardware (Apple/Windows), mobile phones and devices, networks and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working independently in a fast-paced environment.

Our goal is to make sure that our customers have an amazing technology experience and that they have everything they need to be successful.

Job Duties and Responsibilities:

Minimum REQUIRED Knowledge, Skills, and Abilities :