Delight Executive Gre Crm

Areas of Responsibility : Define specific, permanent areas that requires the role holder to be responsible for taking decisions, delivering results or carrying out a significant amount of activity

Position Overview: Person shall be responsible for meeting all the walk-in customers and related MIS.

• Meeting existing/new customers, understand their issues, offer them comfortable sitting place.
• Arrangement of their Tea/Coffee/Snacks etc
• Understanding and noting down their concerns/queries and discuss the same with concerned departmental RM s or if required with departmental head
• Maintain related database/ MIS for regular follow-up till closer of their issues.
• Data maintenance on CRM related soft wares/ ERP / Reports etc.

Job Requirements: State threshold proficiency/education, qualifications, training and experience necessary to enable and perform the job fully and effectively. (This might not necessarily be the same as the current job holder)

Academic Qualification

Any Hospitality Graduate / MBA with Customer Relation Mgmt exposure

Relevant Experience

Proven experience (Minimum 2 Years) in CRM functions

Technical Skills Knowledge

Proficiency in MS- Office, Good Personality with excellent communication skills both written verbal

Operating Network : Provide the key working relationships/routine contacts the job holder needs to have INSIDE and OUTSIDE the organization to accomplish job and the reason for these interactions

Internal

External Nature/ purpose of interaction

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