Manager - Supermarket

Job Description : Manager - Supermarket

Reports to: General Manager

Role & responsibilities

1. Operate the Supermarket effectively and efficiently in conjunction with the rules and regulations set up by the hypermarket management, keeping up the market standard of the hypermarket.

2. Contribute to departmental profitability, by maximizing sales and controlling staff costs and wastage.

3. Minimize department losses through correct product handling (minimum damages and distress), adherence to company policies such as stock transfer, markdowns, price changes, date checks etc, and through continual focus on all aspects relating to security & shrinkages.

4. Establish first class customer service standards (take care of customer needs & wants) & handle customer complaints and also ensure that these are monitored and consistently applied by all staff.

Approaches/Planning

5. Schedule & assign job functions, guide and organize staff to ensure daily work routines for refilling the shelves (replenishment).

6. Monitor the front end and back door operations, check sufficient orders are placed promptly (by order writers) and co-ordinate with the buyers for right stock and promotional activities.

7. Push higher gross profit items (good non branded or own label items), watch movement of products and adjust stocking plans as needed and plan store displays by coordinating with departmental heads.

8. Maintain the departmental rotas and provide the correct level of staff for the operations throughout the trading hours. Ensure the replacement is on duty and give over & take over is correctly done.

9. Through the effective organization of staff, ensure that all departmental daily work routines are carried out in a timely and efficient manner.

Deployment

10. Ensure all departments are manned and tasks like housekeeping & administration (follow up) are correctly carried out within the costs and at the correct time before hypermarket opens for trade.

11. Maximize sales through close monitoring of product availability & cleanliness & quality of stock, and the full support of promotion activity within the department (maintain hypermarket standard all the time).

12. Maximize department presentation standards through the maintenance of all disciplines relating to shelf edges labels, merchandising & display, special advertisement and promotion advertising materials.

13. Ensure paper works are done on time. (Maintenance or inspection reports, receiving reports, transfer reports & other necessary reports.

14. Walk to the sales floor frequently; watch the front end to ensure checkers and packers are doing their job correctly and effectively, waiting on customers.

15. To create, excellent team spirit, and good working relationships, with all staff members through appropriate and positive communications, gain employees respect and loyalty and ensure discipline of employees (be strict & friendly).

16. To ensure that all legal & company standards regarding health & safety regulations are vigorously monitored and enforced.

17. Ensure that all advertising and shelf edge labels are correct.

18. To ensure that staff rotate the stock and any short expiry goods are dealt within the

appropriate manner.

19. Set up and carry out a regular cleaning program in liaison with the refrigeration maintenance company.

Assess & Refine (Analyze)

20. Conduct market survey fortnightly (range & price), continually monitor work methods and make recommendations to the management team for improvements to the work process.

21. Monitor the competencies of departmental staff and provide guidance and training to ensure that they are appropriately developed to maximize their potential within the organization.

22. Monitor and record the temperature of all of the frozen food cabinets and cold rooms and to inform management and the refrigeration maintenance company of any problems.

23. Apart from the regular duties, additional responsibilities have to be followed as per the requirements of the higher management.