Operations Manager

Role
Operations and Quality Manager
Manager - Operations and Quality

Objective of the Role
To oversee daily operations, ensure productivity and quality standards are
met, and drive process improvements within our wellness department. This
role is pivotal in enhancing operational efficiency, managing team
performance, and upholding our commitment to excellence in wellness
services.

Org Structure
Reporting to GM - Operations & Quality



KRA :

Operational Management
Oversee day-to-day operations, including staff scheduling, leave
management, and resource allocation.
Ensure smooth execution of wellness programs and services, resolving
operational issues promptly.
Monitor team productivity and address performance gaps effectively.
Develop and implement quality control procedures to maintain high service
standards.
Quality Assurance
Conduct regular audits and assessments to ensure compliance with company
policies and wellness industry standards.
Address customer feedback and implement corrective actions to enhance
service quality.
Process Improvement Analyze existing processes to identify inefficiencies and recommend
improvements.
Develop and implement streamlined workflows to enhance productivity and
reduce costs.
Collaborate with teams to introduce technology or tools that support
operational excellence.
Team Leadership
Mentor and guide staff to achieve individual and team performance goals.
Facilitate training sessions to enhance skills and knowledge of wellness
programs and operational practices.
Foster a positive and collaborative work environment.
Reporting & Analytics Track and report key performance indicators (KPIs) related to operations,
quality, and productivity.
Prepare regular reports and presentations for senior management on
operational performance and improvement initiatives.

Education
Qualification
Masters degree in Business Administration, Operations Management, or a
related field.
Work Experience
5+ years of experience in operations and quality management, preferably in
the wellness or service industry.
Strong analytical skills and a proven track record in process improvement.
Excellent leadership, communication, and problem-solving skills.
Proficiency in productivity tools (e.g., MS Office, project management
software).
Familiarity with wellness industry standards and practices is a plus.

Skills

Attention to Detail
Efficiency-oriented
Leadership Skills
Customer Centric
Problem Solver
Ensures accuracy and thoroughness in all aspects of work.
Constantly seeks to improve systems and workflows.
Inspires and guides teams towards achieving goals.
Prioritizes customer satisfaction in all operational decisions.
Effectively identifies and resolves issues under pressure.