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97 Lowe's Jobs
Specialist
Lowe's
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Works within a system-based work queue to identify activities ready for review.
- Works in various internal selling and project management systems to obtain and verify service request information and communicate with others involved in the quoting process.
- Manage tasks and make outbound calls to customers or Providers to provide updates or gather information.
- Manage refund tasks and process refunds through myRedVest Orders.
- Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
- Practice active listening skills with customers and Providers to deliver an excellent customer experience and promote team collaboration.
- Deliver consistent service by referring to and executing defined processes and providing feedback to enhance current processes.
- Provides SMART customer service at all times through the daily execution of Lowes customer service policies, procedures, and programs.
- Drive for results by consistently achieving goals and completing tasks/activities on time.
- Build effective relationships with others by organizing information, sharing information with coworkers and leaders, and seeking performance feedback.
- Adapt to a fast-paced environment with evolving process enhancements.
- Complete assigned training courses, and participate in team meetings, town halls, developmental meetings, etc.
Roles Responsibilities:
Core Responsibilities:
- Communicate Effectively - Developing and delivering communications that convey a clear understanding of the unique needs of different audiences.
- Document Effectively - Document interactions clearly within applicable systems.
Years of Experience:
- 2-3 years of experience in a call center, office administrative, high-volume retail, service support, or similar work environment.
Education Qualification Certifications (optional)
Required Minimum Qualifications :
- Bachelor s degree.
Skill Set Required
Primary Skills (must have)
- Excellent communication skills.
- Attention to Detail.
- Collaborative mindset.
- Proactive mindset.
Secondary Skills (desired)
- Experience in remodeling or construction industry.
- Lowe s store experience.
- Installed sales experience.
- Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool.
Employment Type: Full Time, Permanent
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What people at Lowe's are saying
Rating based on 6 Specialist
reviews
Anonymous · Finance & Accounting
Likes
Salary, knowledge portal, wide range of retail work
- Salary - Excellent
+3 more
Dislikes
High pressure, favourism
Specialist salary at Lowe's
reported by
61
employees
with 6-11
years exp.
₹6.3
L/yr - ₹12.6
L/yr
6%
less
than the average Specialist Salary in India
View more details
What Lowe's employees are saying about work life
based on 791 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Lowe's Benefits
View more benefits
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