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97 Lowe's Jobs

Sr. Associate

2-3 years

₹ 5 - 6.1L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Sr. Associate

Lowe's

posted 2hr ago

Job Description

  • Works within a system-based work queue to identify activities ready for review.
  • Works in various internal selling and project management systems to obtain and verify service request information and communicate with others involved in the quoting process.
  • Manage tasks and make outbound calls to customers or Providers to provide updates or gather information.
  • Manage refund tasks and process refunds through myRedVest Orders.
  • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
  • Practice active listening skills with customers and Providers to deliver an excellent customer experience and promote team collaboration.
  • Deliver consistent service by referring to and executing defined processes and providing feedback to enhance current processes.
  • Provides SMART customer service at all times through the daily execution of Lowes customer service policies, procedures, and programs.
  • Drive for results by consistently achieving goals and completing tasks/activities on time.
  • Build effective relationships with others by organizing information, sharing information with coworkers and leaders, and seeking performance feedback.
  • Adapt to a fast-paced environment with evolving process enhancements.
  • Complete assigned training courses, and participate in team meetings, town halls, developmental meetings, etc.
Roles Responsibilities:
Core Responsibilities:
  • Communicate Effectively - Developing and delivering communications that convey a clear understanding of the unique needs of different audiences.
  • Document Effectively - Document interactions clearly within applicable systems.
Years of Experience:
  • 2-3 years of experience in a call center, office administrative, high-volume retail, service support, or similar work environment.
Education Qualification Certifications (optional)
Required Minimum Qualifications :
  • Bachelor s degree.
Skill Set Required
Primary Skills (must have)
  • Excellent communication skills.
  • Attention to Detail.
  • Collaborative mindset.
  • Proactive mindset.
Secondary Skills (desired)
  • Experience in remodeling or construction industry.
  • Lowe s store experience.
  • Installed sales experience.
  • Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool.

Employment Type: Full Time, Permanent

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What people at Lowe's are saying

Associate salary at Lowe's

reported by 25 employees
₹3.4 L/yr - ₹9 L/yr
7% less than the average Associate Salary in India
View more details

What Lowe's employees are saying about work life

based on 791 employees
80%
92%
82%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Lowe's Benefits

Work From Home
Free Food
Cafeteria
Health Insurance
Team Outings
Gymnasium +6 more
View more benefits

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