Senior Analyst - Collateral & New Stores

About Lowe s

Lowe s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe s customers. Lowe s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in .

About the Team

The Collateral and New Store team manages the life cycle of all NRI (Non-Retail Item) and execute the PLR tasks supporting the enterprise projects. They are responsible for Estimation, Forecast, POs, Tracking, Item Setup, Activation & Deletion and Destruction of all NRI (Non-Retail Item). This team also plays a pivotal role in supporting the execution of Strategic Enterprise Projects to drive business outcomes, some of the responsibilities include, drafting and circulating the pre-execution communication to the execution teams, supervising the execution of strategy remotely and providing near real time support, tracking and placings orders for missing NRI and sending reports of execution and gaps if any with recommendations to the management.

The team also provides support with respect to Steel for New Stores, forecasting the right amount of steel, placing order and raising relevant POs, tracking against the delivery time, managing change requests in terms of quantity or pricing, identifying missing and damaged NRI and re-ordering are some of the tasks owned by the team.

Job Summary:

The Sr Analyst owns end to end PLR processes within Collateral function. They are responsible to deliver the business outcomes of the function and all KPIs by ensuring they are providing all support, training and guidance required to the Analysts and Associate Analysts to help them meet their goals. They are required to review and re-establish E2E processes guidelines and SOPs based on historical data and retrospection, this requires process expertise and business acumen and the knowledge of impact to upstream and downstream teams within their space. Effective and quick decision making is required on a day-to-day basis while handling the queries from the field and from vendors and other cross functional teams. They effectively manage workload and capacity planning and prioritize projects by collaborating with their global counterparts. They also own trainings and ensure they assist team members as a SME in their area. They support in the execution of Strategic Initiatives at the stores, the own the drafting and circulation of pre-execution communication, monitor the execution through store cameras and provide guidance and near real time support with queries that arise from the field. They would also own all Steel tasks in help setting up New Stores, decisions on estimation of steel, quantities to be purchased, on time delivery lies with this role, to ensure everything is available on time in the right quantities for the execution.

Roles & Responsibilities:

Core Responsibilities:

• Build expertise and understanding on E2E Collateral PLR and New Store processes.
• Own E2E processes of the assigned business area and deliver the business outcomes and agreed KPIs.
• Review and re-establish new processes guidelines and SOPs based on historical data and retrospection for the owned processes.
• Pilot transition of new processes when applicable.
• Guide the team with day-to-day decision making when handling queries from the field and other CFT teams.
• Partner with operations/business teams to consult and take constant feedback on delivering incremental value.
• Enable effective decision making by partnering with the reporting team to help uncover actionable insights.
• Prepare and deliver business insights to the senior management team regarding progress and roadblocks.
• Constantly seek opportunities to improve process and drive efficiencies.
• Ensure all the related data and metrics are accurately updated in a timely manner and shared with the Manager.
• Ensure there are backups for every task and clear SOPs reviewed and approved by process owners are established and always kept relevant and current.
• Tracking accurate metrics of the team in timely manner.
• Training and mentoring new joiners on tools and processes and business context to set them up for success.
• Buddy program to help new joiners with their OJT and set them up for success.
• Establish clear QA process to ensure 100% accuracy of the work owned and delivered out of the Bangalore team.
• Lead change management i.e. - Quick adoption of new tools and technologies, UAT and advocate the same to the team.

Years of Experience:

4 to 6 years of Experience

2 + years of Experience in Merchandising Operations or Equivalent

3 + years of Retail Experience

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

B. TECH/ B.E/B.com / BBM / Retail Operations Management

Skill Set Required

Primary Skills (must have)

• Excellent oral and written communication skills.
• Experience working across cross functional teams.
• Strong attention to detail and problem solving.
• Strong business acumen of their function.
• Strong project management skills.
• Critical thinking and decision making
• Intermediate to Advance excel
• Ability to drive process improvements and efficiencies and has knowledge of various methodologies i.e. Six Sigma, Design Thinking
• Omni Channel retail experience.

Secondary Skills (desired)

• Advanced Excel, SQL knowledge is preferred.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.