Senior Analyst - Category Experience & E-commerce

About Lowe s Companies Inc.

Lowe s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving more than 18 million customers a week in the United States and Canada. With the fiscal year 2019 sales of $72.1 billion, Lowe s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Founded in 1946 and based in Mooresville, N.C., Lowe s supports its hometown Charlotte region and all communities it serves through programs focused on safe, affordable housing and careers in the skilled trades. For more information, www.Lowes.com

About Lowe s India

Lowe s India is the retail technology center for Lowe s Companies Inc. and is based out of Bengaluru, India. Set up in 2014, Lowe s India focuses on technology and shared business services. Technology teams support e-commerce, mobile, infrastructure and corporate systems that enable various functions such as supply chain, distribution, corporate services. Initiated with just over 20 associates, Lowe s India now has a growing associate base which employs over 3000 people.

Job Summary

The Digital Category Optimization team comprises business intelligence and digital consulting professionals with expertise in the domain of e-commerce/online retail focused on customer analytics and insights. The team uses the power of data analytics and industry research to ensure supreme customer experience on Lowes.com, which is one of the most crucial levers in driving online revenue growth. As a Senior Analyst your day to day activity would involve :

AOP Attainment & Experience Optimization:

• Monitoring and Optimization of Key Metrics: Initiatives to monitor and optimize critical performance indicators such as Average Order Value (AOV), conversion rates, and site visits, ensuring the category meets its Annual Operating Plan (AOP) targets.

• Proactive Attainment Gap Reporting: Take charge of identifying and reporting performance gaps, leading cross-functional efforts to address and close these gaps effectively.

• Category-Level E-commerce Analysis: Gain a deep understanding of the online and e-commerce business at a category level. Analyze customer behavior, product preferences, and qualitative feedback to derive actionable insights. Utilize advanced analytics methods and build real-time dashboards to support data-driven decision-making and business recommendations.

• Market Research & Competitive Intelligence: Conduct thorough market studies and gather competitive intelligence to benchmark industry best practices. Apply these insights to enhance the digital customer experience and stay ahead in the market.

Complete Ownership - Ideation to Implementation:

• End-to-end Project Delivery: Oversee and guide projects from conceptualization to execution, ensuring alignment with business goals.

• Mentorship and Guidance: Act as a mentor and provide support to junior analysts, helping them achieve high-quality outcomes

Seamless Communication:

• Stakeholder Communication: Communication efforts with all stakeholders, ensuring transparency, clarity, and alignment on timelines, deliverables, and expectations.

• Cross-functional collaboration: Foster collaboration across teams and departments, ensuring that project outcomes are optimized and that all voices are heard.

• Effective Communication: Develop and deliver compelling presentations and communications to partner teams and leadership. Ensure that the right messages are conveyed clearly and effectively to the appropriate audiences.

Timely Execution of Calendarized Projects:

• Project Execution & Prioritization: Ensure the timely execution of key initiatives, such as Refresh and Reinvent projects, while effectively managing competing priorities.

• Strategic Oversight: Provide strategic direction and oversight to ensure that all deliverables meet or exceed quality standards and contribute to the companys success.

Proactive Issue Identification & Resolution:

• Risk Mitigation & Issue Resolution: Proactively identify potential risks or shortfalls in project attainment. Lead the charge in developing and implementing strategies to mitigate these risks.

• Root Cause Analysis (RCA): Conduct thorough RCAs for any issues that arise, ensuring that corrective actions are put in place to prevent future occurrences.

Relationship Management:

• Stakeholder & Vendor Relations: Cultivate and manage strong relationships with stakeholders, vendors, and merchants to drive category growth and achieve business goals.

• Global Team Collaboration: Work effectively within a large global team, partnering across functions to support enterprise-level initiatives and drive success.

Requirements:

Primary Skills :

• Experience in one or more: Google Analytics, Adobe Analytics, SQL, Power BI

• Highly proficient in MS-Office suite (Excel, Access, Word, PowerPoint, Outlook)

• Demonstrated ability to analyze data, draw insights, and translate into business recommendations

• Understanding of online merchandising, marketing and selling principles

• Strong interpersonal and communication skills

• Flexible and able to perform in an ambiguous, fast paced, changing environment

• Analytics, Statistics background

• Detail-oriented; ability to manage multiple requests and follow up with others to make sure things get done

Secondary Skills :

• Experience in Omni-Channel merchandising/marketing

• Experience with Adobe products (e.g., Adobe Analytics and Workspace)

• Experience in Customer Insights (CI), Customer Relationship Management (CRM) or Customer Experience (CX), A/B testing

• Experience assisting in strategy development for the business unit

• Experience in working with large teams

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.