Associate ITSM Analyst

Job Summary
The primarily purpose of this role is to support IT Service Management (ITSM) process implementation and process improvement efforts for designated initiatives under the guidance of more senior level analysts.

This role is also responsible for executing and maintaining designated ITSM processes and monitoring ITSM process performance and user compliance under the guidance of more senior level analysts.

Qualifications
Minimum Qualifications
Bachelors Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
1 year of experience in IT

Preferred Qualifications
ITIL foundations certification
Experience working within an IT Infrastructure Library (ITIL) framework
Experience writing technical documentation or standard operating procedures related to IT technical support or deployment
Experience working in a large matrixed organization
Configuration Management Database (CMDB)
Knowledge of Asset Discovery tools (Configuration Mgmt Database related qualification)
Knowledge of multiple types of OS platforms, databases, storage devices and network devices (Configuration Mgmt Database related qualification)
Disaster Recovery (DR)
Knowledge of tools specializing in Application Recovery (Disaster Recovery related qualification)
Knowledge of what occurs during a Disaster Recovery events (Disaster Recovery related qualification)
Knowledge of how external cloud facilities can be leveraged for recovery (Disaster Recovery related qualification)

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.