Client Relationship Associate (CRA)

Responsibilities:
Client Onboarding and Support:

Manage the onboarding process for new clients, ensuring they are properly introduced to the company's products and services.
Provide ongoing support to clients to address their needs, answer inquiries, and resolve issues promptly.
Relationship Building:

Build and maintain long-term relationships with clients by providing excellent service and proactive communication.
Regularly check in with clients to assess their satisfaction and offer additional value where possible.
Issue Resolution and Problem Solving:

Address and resolve client issues, complaints, or concerns in a timely and professional manner.
Work with internal teams to ensure that client concerns are addressed, and service levels meet client expectations.
Sales Support:

Collaborate with the sales team to identify opportunities for cross-selling, upselling, and account expansion.
Assist clients in understanding new product offerings or services that can benefit them.
Client Retention:

Monitor client health and engagement, identifying at-risk clients and developing strategies to retain them.
Implement retention strategies to prevent churn and ensure the long-term success of client relationships.