Team Leader Required-TLO

Responsibilities:
Team Leadership:

Supervise, guide, and motivate a team to achieve individual and group targets.
Ensure team members adhere to company policies and guidelines.
Conduct regular performance reviews and provide constructive feedback.
Operational Management:

Oversee daily operations to ensure tasks are completed efficiently and accurately.
Allocate resources effectively and manage workload distribution within the team.
Identify process gaps and recommend improvements for better efficiency.
Communication:

Act as a bridge between management and the team, ensuring clear communication of goals and expectations.
Resolve conflicts and address escalations promptly.
Reporting and Analytics:

Monitor key performance indicators (KPIs) and prepare detailed reports for management.
Analyze team performance data to identify trends and areas for improvement.
Training and Development:

Identify training needs and organize sessions to upskill team members.
Encourage continuous learning and professional growth within the team.
Customer Interaction (if applicable):

Handle complex customer inquiries or complaints.
Ensure the team delivers excellent customer service and meets quality standards.