Customer Care Officer

Available Position:

• Executive
• Senior Executive
• Assistant Manager
• Manager

Role & responsibilities:

1- Patient oriented:

• Meet and greet patients with a smile.
• Handling patient queries and giving solutions on the same.
• Appointment booking & scheduling, coordinating with doctors and patients.
• Providing appropriate information on all hospital facilities and services.
• Shall maintain the documents, the consultation sheets, after every consultation & follow up is done.
• Being up-to-date with doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Receiving written complaints of patients and taking actions on it.
• Shall handle OPD related enquiries- Telephonic and personal
• Should be well aware about Health Check Packages at hospital.
• Shall give information on Diagnostic Services
• Shall help regarding the investigation reports as well.
• Should be a team player and should work in coordination with team members.
• Should always give proper handover before leaving for the day.

2- Inventory oriented:

• Daily check of inventory
• Indenting of stock as per the requirement
• Showing acknowledgement & transfer of stock
• Showing consumption of used items
• Keeping inventory up-to-date

3- Department related:

• Maintenance of records and registers for the department
• Keeping all necessary updates related to department
• Preparing the monthly reports of the respective clusters
• Checking OPD consultation rooms for cleanliness and stationery available.

Preferred candidate profile:

Join Our Dynamic Team as a Customer Care Officer (CCO)!

Are you a seasoned professional in customer care looking to elevate your career? We invite you to be part of our thriving organization where your expertise will be valued and rewarded!

Available Positions

- Executive

- Senior Executive

- Assistant Manager

- Manager

Competitive Remuneration:

- Salary Range: Rs. 25,000 to Rs.75,000per monthsp.

- Comprehensive benefits package in line with company standards

Why Join Us?

- Career Growth: We believe in nurturing talent and providing opportunities for advancement within the company.

- Inclusive Environment: We welcome applications from all qualified candidates, with accommodation options available for male and female employees based on requirements.

- Industry Impact: Be part of a team that makes a difference in the Aviation, Hospital, and Healthcare sectors. Your experience in these industries will be a significant advantage!

What Were Looking For:

- Proven experience in customer care, preferably within the Aviation, Hospital, or Healthcare industries.

- Strong communication skills and a passion for delivering exceptional service.

- A proactive mindset with the ability to handle challenges effectively.

Take the Next Step in Your Career!

If you're ready to make a meaningful impact and grow with us, we want to hear from you! Apply now on and become a key player in our customer care team.

Your Future Awaits Join Us Today!

Best Reagards,

Ms. Annapurna

Lopmudra Hospitals, Pune