Palo Alto Lead

Job Title: Subject Matter Expert (Palo Alto Networks)

Location: Bangalore/Hyderabad

Job Summary: We are seeking a highly skilled and motivated Network Security Engineer specializing in Palo Alto Networks' security solutions, including Cortex XDR and EDR. The successful candidate will be responsible for providing expert-level troubleshooting, supporting the design and development of security solutions, and ensuring the effective detection and response to cybersecurity threats. This role offers the opportunity to collaborate with internal teams and customers while mentoring junior engineers and driving security improvements.

Key Responsibilities:

• Expert-Level Support: Provide expert-level support for Palo Alto Networks' Cortex XDR and EDR solutions, ensuring effective detection and response to cybersecurity threats.
• Troubleshooting: Troubleshoot and resolve complex issues related to endpoint security, including agent communication problems, detection anomalies, and other related incidents.
• Collaboration: Collaborate with internal teams to implement design modifications and improvements based on troubleshooting findings.
• Security Incident Management: Develop and execute methodologies to identify, recommend, and implement resolutions for malware and other EDR-detected incidents.
• Threat Awareness: Stay updated with the latest threats, vulnerabilities, and security trends to proactively address potential risks to the network infrastructure.
• Solution Design and Development (L4 only): Lead the design, development, and validation of customer-focused use cases on the Cortex XDR platform.
• End-to-End Workflow Ownership (L4 only): Own end-to-end workflows for major components of security services, from inception through release, ensuring seamless integration and functionality.
• Customer Engagement (L4 only): Engage directly with customers, account managers, and sales teams to gather requirements, provide technical guidance, and ensure customer satisfaction.
• Test Planning and Execution (L4 only): Develop and execute comprehensive test plans based on customer requirements and design specifications, ensuring the solutions meet the highest security standards.
• Mentorship and Coaching (L4 only): Mentor and coach junior team members, fostering a culture of continuous learning and improvement within the team.

Qualifications:

• Education: Bachelors degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus for Level 4.
• Experience:
• Minimum of 4+ years (L3) / 6+ years (L4) of experience in network security, with a focus on Palo Alto Networks solutions, including Cortex XDR and EDR.
• Strong background in endpoint security, threat detection, incident response, and troubleshooting.
• Proven experience in designing and validating security solutions and working with internal teams to implement effective security measures.

• Certifications:
• Palo Alto Networks Certified Network Security Engineer (PCNSE) or equivalent certifications preferred.
• Additional certifications in security or cloud technologies (e.g., AWS, Azure) are a plus.

• Technical Skills:

• Deep understanding of endpoint security principles, malware detection, and network security protocols.
• Proficiency in troubleshooting complex security issues and optimizing configurations.
• Experience with cloud technologies (AWS, Azure, GCP) and virtualization platforms.
• Familiarity with scripting languages (e.g., Python, Bash) for automation and tooling.

• Communication:
• Exceptional communication skills to effectively engage with technical and non-technical stakeholders.
• Ability to present complex technical concepts clearly and concisely to customers, team members, and leadership.