Services Operations

• Become a focal point for monitoring our internal and external refurbishment partners for day-to-day operations management and execution
• Ensure our E2E processes are in place within each Geo to support ARS, Refurb, Broker and parts sales
• Must be flexible as this new role is evolving and will add and subtract initial assignments as time goes on
• Manage a BMS to understand Capacity, SLA s, Backlog and Cost
• Maintain clear overview of Lenovo refurbishment internal and external facilities and their status as well as future roadmap for new opportunities.
• Ensure cross functional teams are in line with our goals and overall business objectives
• Ensure parts availability for refurbishment operations by close interlock with parts supply chain teams, providing forecast, and working on alternative parts sourcing strategies.

You ll be a good match, if you have:

• 9 to 12 years experience in similar role such as product management, service repair or delivery, operations management, ITAD operations
• IT/PC product repair, refurbishment and/or engineering knowledge
• Experience with vendor and kpi management
• Strong excel and PowerPoint execution
• Good performance analytics and performance management skills
• Experience in ITAD operations is very welcome
• Ability to effectively communicate with diverse internal and external stakeholders across all Geographies.
• Project management skills are an advantage
• Strong interest in sustainability and circular economy
• Language: English - other languages are a plus.

Process minded person with excellent communication skills, Partner management, Self-driven, Self-learner, Ability to build up and maintain relationship with internal and externa stakeholders, ,

This role will allow a flexible working schedule.