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Customer Success Associate / Manager
Legitquest
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Responsibilities:
- Opening and maintaining customer accounts and their information
- Fulfilling clients needs through online chat support and calls
- Responding to customers emails and customers queries through various other modes
- Identifying and assessing customers needs to achieve satisfaction and building sustainable relationships of trust through open and interactive communication
- Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Generating leads for the sales team and supporting them by arranging meeting and demos
- Cross selling the companys product and services to existing and prospective clients
- Keeping records of customer interactions, process customer accounts and file documents
- Making sure of customer satisfaction and customer usage of product and services
Desired Profile:
- Experience of 0-3 years for Customer Success Associates (Freshers can also apply)
- Proven customer support experience of minimum 2 years for Customer Success Manager
- Excellent written and verbal communication skills
- Empathic listener and persuasive speaker
- Familiar with CRM systems and practices
- Ability to multi-task, prioritize and manage time effectively
- Minimum Graduate
Employment Type: Full Time, Permanent
Read full job description What people at Legitquest are saying
Customer Success Associate salary at Legitquest
reported by
2
employees
with 3-7
years exp.
₹3.5
L/yr - ₹4.4
L/yr
30%
less
than the average Customer Success Associate Salary in India
View more details
What Legitquest employees are saying about work life
based on 13 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Legitquest Benefits
Submitted by Company
Work From Home Team Outings Soft Skill Training
Submitted by Employees
View more benefits 
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