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10 Legitquest Jobs

Customer Success Associate

1-2 years

Delhi/Ncr

Customer Success Associate

Legitquest

posted 14d ago

Job Role Insights

Flexible timing

Job Description

1. Lead the integration of Legitquest's solutions into client workflows, ensuring seamless adoption and optimal use of AI-powered legal technology.
Build and maintain strong customer relationships, proactively reaching out to gauge satisfaction, gather feedback, and encourage user and stakeholder engagement.
2. Analyze customer data and feedback to identify trends that include customer satisfaction, health scores, and success metrics like adoption rates and NPS. Use these insights to recommend improvements and implement strategies that enhance the customer experience, prevent churn, and ensure a high ROI.
3. Identify opportunities for cross-selling and upselling by understanding customer needs and suggesting additional products or features that provide value.
4. Collaborate with customer success associates to deliver consistent, high-quality support.
5. Lead efforts to continuously improve the customer journey and optimize processes for efficiency.
6. Maintain and conduct revenue analysis against established goals and implement tools to streamline documents of action plans.
7. Develop and maintain MIS for smooth operation and efficient reporting.
8. Managing and contacting all the leads for presales activities.
9. Activate customer accounts, manage customer database, and Monitor customer subscription status.
10. Generate both periodic and ad hoc reports of revenue and clients as needed.

Employment Type: Full Time, Permanent

Read full job description

What people at Legitquest are saying

Customer Success Associate salary at Legitquest

reported by 2 employees with 3-7 years exp.
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₹3.5 L/yr - ₹4.4 L/yr
30% less than the average Customer Success Associate Salary in India
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What Legitquest employees are saying about work life

based on 13 employees
75%
82%
70%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Legitquest Benefits

Submitted by Company
Work From Home
Team Outings
Soft Skill Training
Submitted by Employees
Team Outings
Education Assistance
Free Transport
Child care
Gymnasium
Cafeteria +6 more
View more benefits

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