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Engaged Employer

Leena AI

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3.0

based on 114 Reviews

30 Leena AI Jobs

Chatbot Engineer

Leena AI

3.0

based on 114 Reviews

2-6 years

Gurgaon / Gurugram

1 vacancy

Chatbot Engineer

Leena AI

posted 12hr ago

Job Role Insights

Flexible timing

Key skills for the job

Python Excel SQL Analytical Chemistry Microsoft Power BI JIRA

+ 2 more

Job Description

About Leena AI

Founded in 2018 Leena AI is an Autonomous Conversational AI-Backed Employee Experience Platform that is powerful, flexible, and can meet the needs of any enterprise.

Trusted by 5M+employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, we have transformed 1B conversations.

Leena AI has raised over $40 Mn from top Silicon Valley investors like Greycroft, YCombinator, Elad Gil, Bessemer Venture Partners

Job Description

We are looking for a Chatbot Engineer who will be responsible for building, testing, and improving chatbots in an enterprise environment. The ideal candidate should have a strong understanding of chatbot development, API integrations, and quality assurance processes to ensure a seamless user experience. The role requires both development and testing expertise, with a focus on delivering high-quality chatbot solutions.

Responsibilities

Chatbot Development:

Build and design conversational AI chatbots using the Leena AI platform.
Create and optimize chatbot responses by structuring conversational data from enterprise knowledge bases.
Understand business logic and translate it into effective conversational workflows.
Integrate chatbots with various platforms like Microsoft Teams, Slack, and other communication channels.
Implement and test REST API integrations for seamless communication between the chatbot and external systems.
Continuously analyze and enhance chatbot interactions based on user behavior and feedback.
Collaborate with internal teams to ensure timely project delivery.

Quality Assurance:

Design and execute testing strategies to validate chatbot capabilities, including NLP accuracy and workflow correctness.
Create and execute test cases based on business requirement documents (BRD) and software requirement specifications (SRS).
Test API integrations using tools like Postman to ensure smooth connectivity and data exchange.
Identify UI/UX inconsistencies and suggest improvements to enhance the chatbot user experience.
Investigate production issues, analyze root causes, and propose solutions for bug fixes and improvements.
Ensure the chatbot meets functional and non-functional requirements, including performance, reliability, and scalability.
Document test results, track issues in JIRA, and collaborate with developers for fixes and enhancements.

Requirements:

Excellent verbal and written communication skills in English.
Strong logical thinking, analytical abilities, and problem-solving skills.
Experience in chatbot development using platforms like Dialogflow, Microsoft Bot Framework, RASA, or similar.
Driving operational efficiency by writing basic scripts (Python, JS) to automate day-to-day work.
Hands-on experience in testing chatbot interactions and evaluating NLP capabilities.
Knowledge of REST API integration, debugging, and API testing using tools like Postman.
Proficiency in Microsoft Excel, Microsoft Word, and JIRA for documentation and tracking.
Basic SQL knowledge for database querying (not mandatory but a plus).
Understanding of Natural Language Processing (NLP) fundamentals.
Experience in deploying bots on diverse communication channels such as Microsoft Teams, Slack, and other platforms is highly desirable and will be considered a valuable asset.
Knowledge of fundamentals of Natural Language processing is a plus Out-of-the-box thinking.
Required to work in the US shift as part of their job responsibilities, ensuring seamless collaboration and timely support with our global teams and clients.