Chatbot Developer

Role Description

• The User Experience team delivers end user applications and digital services to Deutsche Bank staff. The team is focused on delivering a modern web & mobile experience specifically built around users personas, presenting all apps & services in a clean, consistent, and coherent package. This ensures an optimum client experience on our digital estate. Our technology vision is moving towards secured digitization & automation. To support this an artificial intelligent conversational Virtual Assistance has been introduced to the Bank focusing on IT Support.
• The UX Engineering team is seeking candidates with strong chatbot development experiences particularly with Javascript, JSON and API experience. Must have experience of generative AI prompt engineering while Power Automate and AI Builder experience is extremely beneficial.
• The successful candidate will have a clear focus on providing accurate and robust solutions whether working independently or as part of a team whilst delivering in a high-pressure environment. It is important for the candidate to have enthusiasm, commitment and a positive attitude as well as being a strong team player. It is also essential for the candidate to have good interpersonal skills and the ability to discuss, analyse and accurately document technical solutions and analyse issues.

Your key responsibilities

• Work as part of an Agile software development team to deliver valuable business requirements.
• Develop conversational workflows within the chatbot solution.
• Improve chatbot response rates by improving Machine Learning utterances, synonyms & concepts.
• Coordinate with Product team to develop APIs and integrate new or available APIs with chatbot to provide automated responses or resolutions for users.
• Perform Chatbot knowledge base analysis for complex workflows.
• Actively participate in the design and architecture of the application or its components, investigating and proposing appropriate technologies
• Provide L3 support and troubleshooting for production problems.
• Follow SDLC guidelines including coding standards and compliance with security controls.

Your skills and experience

Technical Skills:

Mandatory:

• Chatbot architecture
• Natural Language Processing & Machine Learning
• Generative AI
• Javascript
• JSON
• RESTful API
• Webhook
• Scripting

Beneficial:

• Power Automate (and AI Builder)
• Java
• Apache Tomcat
• Angular 8+
• Apache Groovy
• ServiceNow, Jira, Confluence
• OpenShift
• SOA

Generic Skills:

The successful candidate will have experience working as part of an Agile software development team, working on:

• Front-end user interfaces
• Process automation
• Data management

Personal Attributes:

• Excellent communication and collaboration skills at all levels.
• Focussed on delivering what needs to be done, strong personal ownership and ability to set and meet high professional standards, flexible and responsive work style.
• Ability to multi-task and work under pressure.
• Must be willing to show flexibility, and desire, to deliver when circumstances dictate.