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2 Sutherland Global Services Lead Jobs

Lead/SME - Scheduling (WFM)

2-7 years

₹ 4 - 7L/yr

Navi Mumbai

1 vacancy

Lead/SME - Scheduling (WFM)

Sutherland Global Services

posted 8d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities


  • Reconciliation of employees listed in Peoplesoft with available employees for preparing weekly schedules.
  • Prepare historical data by identifying and quantifying cyclic and seasonal variation components
  • of contact volumes, AHT and shrinkage with their periodicity. (Weekly / Daily).
  • Generate interval level forecasts for transaction volume, AHT and shrinkage with minimum variance with the actual values using prepared historical data.
  • Generate interval level staffing plans using the forecasts, SLAs and other assumptions.
  • Prepare optimum shift schedules with breaks and generate rosters with minimum
  • understaffing/overstaffing.
  • Preparing productivity performance analysis reports
  • Open to work in 24*7 environment
  • Only share relevant resume at given below email id:

Sweta.singh@sutherlandglobal.com




Employment Type: Full Time, Permanent

Read full job description

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What Lead at Sutherland Global Services are saying

3.6
 Rating based on 43 Lead reviews

Likes

The employees are quite nice and friendly, probably because they share same pain.

  • Salary - Good
  • +1 more
Dislikes

Managers are dishonest, don't think about the employees mental health.

  • Skill development - Bad
  • +3 more
Read 43 Lead reviews

Lead salary at Sutherland Global Services

reported by 305 employees with 4-12 years exp.
₹3 L/yr - ₹10.6 L/yr
58% less than the average Lead Salary in India
View more details

What Sutherland Global Services employees are saying about work life

based on 7k employees
62%
50%
65%
54%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Sutherland Global Services Benefits

Submitted by Company
Worklife Balance
Perks & Bonuses
Employees Allowance
Paid Vacation
Food Vouchers
Health insurance
Submitted by Employees
Free Transport
Cafeteria
Job Training
Health Insurance
Team Outings
Soft Skill Training +6 more
View more benefits

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