Relationship Manager

Job Overview:

The Client Relationship Manager is responsible for maintaining and expanding relationships with key clients. This role involves understanding client needs, ensuring the delivery of high-quality services, and identifying opportunities to enhance customer satisfaction. The ideal candidate will possess strong communication and interpersonal skills, with a focus on building long-term relationships and driving client retention and growth.

Key Responsibilities:

Client Engagement:

Develop and nurture strong, long-term relationships with clients by acting as their primary point of contact and ensuring their satisfaction with services/products.

Account Management:

Manage a portfolio of existing clients, ensuring that their needs are met in a timely and efficient manner.

Needs Assessment:

Regularly meet with clients to understand their goals, challenges, and business needs, and ensure that services/products are aligned with those objectives.

Customer Satisfaction:

Proactively resolve any client issues or concerns, ensuring a high level of customer satisfaction and loyalty.

Collaboration with Teams:

Work closely with sales, marketing, and customer support teams to ensure seamless service delivery and address client-specific needs.

Education:

Bachelor s degree in Business Administration, Marketing, or a related field.

Experience:

Minimum 1 year to 3 years of experience in client relationship management, account management, or customer service roles.

Skills:

Qualifications: