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3 Software Associates Jobs
Office admin/client relationship manager (Kozhikode, Kerala)
1-5 years
Kozhikode
1 vacancy
Office admin/client relationship manager (Kozhikode, Kerala)
Software Associates
posted 4d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Office admin/client relationship manager (Kozhikode, Kerala)
- Build relationships with key employees among customers
- Create plans to address clients business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs
Requirements and skills
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- BBA/MBA in Business Administration, Marketing or a related field
Employment Type: Full Time, Permanent
Read full job description What people at Software Associates are saying
What Software Associates employees are saying about work life
based on 12 employees
Strict timing
Monday to Saturday
Day Shift
Software Associates Benefits
Job Training 
Soft Skill Training 
Gymnasium 
Work From Home 
International Relocation 
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Office admin/client relationship manager (Kozhikode, Kerala)
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