Client Relationship Manager

Role & responsibilities

1. Client Relationship Management:

• Exclusively manage relationships: Be the dedicated point of contact for architects and interior designers, understanding their unique requirements and building lasting relationships.
• Personalized solutions: Tailor our metal designs to meet the specific needs and preferences of each client, ensuring a bespoke and memorable experience.
• Effective communication: Ensure seamless communication between clients and internal teams, facilitating a smooth collaboration process.

2. Account Planning and Strategy:

• Strategic account plans: Develop and execute comprehensive account plans aligned with the overall company objectives, maximizing revenue from existing accounts.
• Upselling and cross-selling: Identify opportunities to introduce new products or services, enhancing the value proposition for clients.
• Market feedback and integration: Provide insights from client interactions to the sales and design teams for continuous product improvement and development.

3. Client Engagement and Communication:

• Proactive engagement: Regularly reach out to clients to understand evolving needs, preferences, and potential challenges.
• Timely updates: Provide clear and timely communication on product updates, new offerings, and industry trends, ensuring clients are well-informed.
• Feedback sessions: Conduct periodic reviews with clients to gather feedback, address concerns, and strengthen the partnership.

4. Collaboration with Sales and Design Teams:

• Seamless coordination: Collaborate closely with the sales and design teams to ensure client requirements are met efficiently and designs exceed expectations.
• Achieving sales targets: Work collaboratively towards achieving sales targets and overall revenue growth through effective account management.

• Fluency in English & Local Language is mandatory
• Male candidates preferable