It Associate

IT Associate

Key responsibilities:

• Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)

• Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users

• Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now

• Assisting with the documentation of critical and routine technical procedures as well as end user literature

• Troubleshoot video conference and telecommunications systems and support key users if required

• Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration

• Assist with hardware asset tracking and inventory management

• Assist on projects in an operational capacity for both global and local initiatives

YOURE GOOD AT

Key strengths and attributes needed to succeed in the role;

• Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management and collaboration skills

• Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise

• Professionalism to be able to respect all BCG information as personal and confidential

• Ability to work independently as well as in a team environment displaying consideration and respect for others

• Able to exercise sound judgment and initiative while demonstrating competence and character that inspires trust

• Appetite for continuous learning to further IT knowledge and career development

• Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations

• Ability to follow established procedures/standards

• Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English

YOU BRING EXPERIENCE AND QUALIFICATIONS

Essential

• Ability to effectively communicate and present technical concepts to management, peer group and staff

• Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area

• Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience

• WebEx/Zoom meeting setup and basic troubleshooting experience

• Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar

• SCCM or imaging software experience

• Exposure to cloud technology

• VoIP experience

WORKING ENVIRONMENT

• Shared office space

• Some lifting/moving equipment is required

• Occasional weekend work or out of hours work