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286 Knowledge Park Jobs
Associate Student Counsel
Knowledge Park
posted 4mon ago
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Key skills for the job
Job Description
About Us
We are SVKM s NMIMS Centre for Distance and Online Education (NCDOE) - India s Premier Institution for with core focus on Distance & Online learning . Visit us at https: / / online.nmims.edu / about-us / for more information.
Job Title Associate Student Counsel Reports to Territory Manager We are SVKM s NMIMS Centre for Distance and Online Education (NCDOE) - India s Premier Institution for with core focus on Distance & Online learning . Visit us at https: / / online.nmims.edu / about-us / for more information.
Job Purpose
This role is involved in the pre-sales process & provides administrative support to AEP s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.
Key Responsibilities
AEP Coordination & Sales Management
- Counsel Students for programs offered by the institution
- Act as the first point of contact for all Authorized Enrolment Partners (AEP s)
- Educate AEP s about the product portfolio and services.
- Auditing the process of AEP s, including assessing call quality by AEP s
- Coordinating with the AEP and students for all admission related documentation and queries
- Conducting training sessions for AEP counsellors at regular intervals
- Resolving all critical student cases and center cases reported from various department
- Assists AEP resources to sell to manage leads.
- Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.
Lead Management
- Allocate leads to AEPs as per the agreed grid with the TM and AM
- Ensure service levels are met at all times, both internally and externally
- Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
- Manage walk-ins & counsel leads at the Learning Center
MIS & Reports
- Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts
- Track lead queries, follow up with AEPs to resolve & maintain MIS
Stakeholder Collaboration
- work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs
Dimensions
- Individual contributor role.
Requirements- Skills & Competencies
- Assertive , Good written and verbal communication
- Analytical abilities & preferred to have hands-on experience on a CRM.
- Ability to multi-task and deliver against a number of priorities
- Proficient in Microsoft Office packages
- Active listening & conflict management
- Advantageous to have knowledge of the local language
- High emotional intelligence abilities
Requirements- Education & work experience
- Graduate or PG/MBA
- Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
- Work Exposure to Distance Education/Ed Tech sector will be added advantage.
Employment Type: Full Time, Permanent
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