Servicenow Administrator

This opening is for one of our leading investment banking client.

Direct Responsibilities

• Provide L1 & L2 support on ServiceNow IRM & SecOps solutions
• Assist internal BNPP users including French speaking users, answer users questions, identify and report defects
• Performs routine maintenance to include performance monitoring and error identification/remediation
• Analyzing and resolving L1-L3 tickets on a daily basis
• Ticket creation and documentation, troubleshooting issues
• Manages Update Set creation and migration
• Schedules and verifies instance clones
• Participation on handover meetings DEV à OPS (part of release)
• Collaboration with the implementation team, Platform team & L3 support and other internal IT departments

Preferred candidate profile

Candidate must have worked in supporting and administering ServiceNow platform and ServiceNow applications (ITSM, ITOM, SPM, CSM, HRSD).

Candidate must have experience in the following ServiceNow Support/Administration activities

• Incident management for issues faced by users using ServiceNow
• Request fulfilment
• Upgrade and clone requests
• Release deployments
• User administration