Kissflow - Solution Consultant (5-9 yrs)

About Us:

Kissflow is a leader in delivering innovative low-code solutions that empower businesses to streamline their processes and accelerate digital transformation. We are seeking an experienced and capable Solution Consultant to join our Professional Services team and take charge of managing customer projects from inception to completion and drive opportunities for recurring services.

Job Overview:

We are looking for a Principal Solution Consultant to lead the design and delivery of complex customer projects. This role demands a hands-on professional with a strong grasp of business requirements and expertise in low-code/no-code platforms is preferred. In addition to closely engaging with customers, you will mentor a team of consultants, ensuring end-to-end implementation. The Principal Solution Consultant will drive project success by overseeing smooth delivery, ensuring customer satisfaction, actively participating in requirements gathering, managing scope, securing customer sign-off, and guiding the team through technical challenges and solution architecture.

Key Responsibilities:

1) Project Delivery and Management: Own the end-to-end delivery of enterprise transformation projects, ensuring they meet scope, quality, budget and timeline requirements. Oversee all aspects of project execution to guarantee customer satisfaction and successful outcomes.

2) Technical Solution Design: Architect and design robust, scalable, and efficient solutions tailored to customer needs. Ensure alignment between business objectives and technical solutions to deliver maximum value.

3) Customer Engagement: Build and maintain strong relationships with customers, serving as their trusted technical advisor. Understand their business challenges, present technical solutions, and guide them through the implementation process.

4) Cross-functional Collaboration: Work closely with sales, product, and engineering teams to ensure alignment between customer requirements and the delivered solution. Collaborate in both pre-sales and post-sales phases to ensure seamless project transitions.

5) Pre-sales Support: Assist the sales team by demonstrating technical expertise during customer engagements, leading technical discussions, and providing detailed solution proposals and presentations.

6) Risk Management: Identify project risks and develop mitigation strategies to ensure projects are delivered on time and within budget, minimizing disruptions and addressing issues proactively.

7) Documentation and Reporting: Create comprehensive technical documentation, including solution architecture, project plans, and status reports. Provide regular updates to internal teams and customers on project progress and milestones.

8) Continuous Improvement: Stay current with emerging JS frameworks, technologies, and best practices to continually improve solution offerings and recommend enhancements to customers.

1) Required Technical Skills:

Low-Code/No-Code Platforms Expertise: Deep understanding of low-code/no-code platforms, with experience in designing and implementing complex solutions.

Technical Architecture: Ability to design optimized architectures, integrating low-code platforms with enterprise systems and third-party applications.

Systems Integration: Proven experience with system and application integration, including REST APIs, JSON, and integration connectors for seamless data flow.

Data Architecture & Security: Strong knowledge of data models, database concepts, data governance, and security best practices.

Cloud and SaaS Proficiency: Hands-on experience with cloud platforms and SaaS solutions, ensuring reliability, scalability, and performance.

Coding Experience: Proficiency in Python and Lambda functions for customizations and technical integrations.

Workflow Automation: Expertise in automating processes using Power Automate, Google App Scripts, business rules, and workflow rules.

API Management: Skilled in managing SOAP, REST APIs, and web services to support system interoperability and integration.

Advanced Excel: Strong knowledge of Excel formulas for data analysis and solution design.

Integration Technologies: Experience with Enterprise Service Bus (ESB) and cloud connectors for integrating disparate systems.

2) Required Functional Skills:

Requirements Gathering and Analysis: Skilled in gathering, analyzing, and translating customer business requirements into actionable, technically sound solutions.

Solution Design & Customization: Ability to craft solutions using low-code tools, tailoring them to meet specific customer needs and technical constraints.

Problem-Solving: Strong analytical skills for identifying and resolving complex technical challenges, optimizing solutions for customer success.

Aptitude for Deeper Product Knowledge: High ability to quickly acquire in-depth knowledge of products and solutions, ensuring effective customer engagements.

Documentation: Proficiency in creating comprehensive documentation for technical solutions, workflows, and user manuals to support implementation and ongoing maintenance.

3) Customer Engagement Skills:

Stakeholder Influence & Management: Strong interpersonal skills to manage relationships with senior executives and key stakeholders, ensuring alignment and satisfaction.

Consultative Selling: Ability to influence customer decisions by providing expert guidance on solution options, aligning proposals with their business goals.

Customer Success Leadership: Focus on ensuring long-term customer success by delivering impactful solutions and identifying future opportunities for growth.

4) Project Delivery Ownership Skills:

End-to-End Project Leadership: Ownership of the full project lifecycle from requirements gathering to solution delivery and post-deployment support.

Project Management Methodologies: Proficiency in Agile, Scrum, or Waterfall methodologies, ensuring timely and quality project delivery.

Multi-tasking and Prioritization: Ability to manage multiple tasks simultaneously, prioritizing effectively to meet project deadlines and customer needs.

Scope & Budget Control: Expertise in managing project scope, timelines, and budgets to ensure on-time, within-budget delivery with maximum value to customers.