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KEKA TECHNOLOGIES

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3.3

based on 162 Reviews

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58 KEKA TECHNOLOGIES Jobs

Technical Support Engineer

Keka HR Payroll Software

 · 

3.3

 based on 162 Reviews

2-6 years

Hyderabad / Secunderabad

1 vacancy

Technical Support Engineer

KEKA TECHNOLOGIES

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Data Analysis SQL Information Technology Product Management Analytical Chemistry

+ 2 more

Job Description

Requirements:
A minimum of 1+ years of experience in a technical support role, preferably from Biometric companies with B2B SaaS environment.
In-depth knowledge of SQL and experience with database management, query optimization, and data analysis.
Strong understanding of APIs, including RESTful APIs, and experience with API troubleshooting and integration.
Proven track record in diagnosing and resolving complex technical issues, preferably in a SaaS-based application environment.
Excellent interpersonal and communication skills, with the ability to clearly explain technical concepts to non-technical users.
Strong problem-solving and analytical abilities, as well as a keen attention to detail.
Self-motivated and able to work independently, as well as collaborate effectively with cross-functional teams.
Comfortable working in a fast-paced, dynamic environment with shifting priorities.
Familiarity with support tools such as ticketing systems, remote access tools, and knowledge base platforms.
Bachelor s degree in computer science, Information Technology, or a related field is preferred.
Responsibilities:
Provide exceptional technical support to our B2B clients by troubleshooting and resolving complex issues related to our SaaS-based applications, APIs, and SQL databases.
Diagnose and resolve customer inquiries via phone, email, and remote access tools.
Collaborate with cross-functional teams, including Engineering, Product Management, and Sales, to ensure swift issue resolution and continuous improvement of our products and services.
Develop and maintain comprehensive knowledge of our product suite, as well as stay current with industry trends, best practices, and relevant technologies.
Create and maintain clear and accurate documentation of all client interactions, issue resolutions, and technical procedures.
Train and assist clients in the proper use of our products and services.
Contribute to the creation and maintenance of our knowledge base, user guides, and other support materials.
Participate in the development and delivery of product demos and webinars for clients.
Continuously assess and optimize support processes and tools to improve efficiency and customer satisfaction.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support Engineer roles with real interview advice

Top KEKA TECHNOLOGIES Technical Support Engineer Interview Questions

Q1. Do you use any food delivery apps frequently? What would you improve in Swiggy?
asked in Product Manager interview
View answer (1)
Q2. What is northstar metric, what would be northstar metric for Swiggy
asked in Product Manager interview
View answer (1)
Q3. Sum of two numbers without using arthimetic operators.
asked in Backend Developer interview
View answers (2)
View all 14 questions

What people at KEKA TECHNOLOGIES are saying

Technical Support Engineer salary at KEKA TECHNOLOGIES

reported by 3 employees with 3-9 years exp.
₹8.5 L/yr - ₹14 L/yr
132% more than the average Technical Support Engineer Salary in India
View more details

What KEKA TECHNOLOGIES employees are saying about work life

based on 162 employees
52%
84%
67%
97%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

KEKA TECHNOLOGIES Benefits

Work From Home
Team Outings
Health Insurance
Job Training
Cafeteria
Child care +6 more
View more benefits

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