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8 Kaseya Software Jobs

Technical Lead

8-10 years

Bangalore / Bengaluru

1 vacancy

Technical Lead

Kaseya Software

posted 28d ago

Job Description

 
The candidate should have a minimum of 8-10 years of experience in a technical support or systems administration role, with a focus on remote server/client administration, troubleshooting, and management for at least 6 years. The candidate should demonstrate the ability to effectively multitask and resolve critical server and client errors, alerts, patching, and other technical tasks. A strong understanding of Windows Server operating systems, including configuration, security, automation, and patch management is required. The candidate should have in-depth knowledge of network IT concepts, including network protocols, routing, switching, and security best practices. Expertise in troubleshooting complex issues related to user authentication, Group Policy Objects (GPOs), Microsoft/Windows patching, Active Directory (AD), replication, Exchange Server, backup failures, and server/client operating system issues is expected. Excellent communication and interpersonal skills are necessary for effective collaboration with team members, customers, and stakeholders. Strong leadership skills with the ability to motivate, mentor, and guide a technical team are essential. The candidate should demonstrate the ability to prioritize workloads, manage projects, and meet deadlines in a fast-paced environment. A commitment to continuous learning and staying up to date with the latest technologies and best practices is required. The candidate should be willing to work in a rotational shift environment. This role requires a 100% in-office presence and involves 24*7 shift work at our Bengaluru office location in India.
WHAT YOU LL DO
In the role of a Technical Lead, the responsibilities include leading and guiding the technical support team, supervising remote server/client administration, troubleshooting, and management activities. The role requires efficient multitasking to address server/client errors or alerts and perform patching or other tasks. Effective communication is essential for liaising with team members and stakeholders. The role involves working in collaboration with other departments to ensure smooth operations. It also includes mentoring junior team members and providing technical assistance as needed. The role demands continuous improvement of processes and procedures to enhance efficiency and effectiveness. Regular performance evaluations and feedback provision to team members are part of the role. The role also involves handling escalated technical issues and ensuring their timely resolution. Staying updated with the latest technologies and industry best practices is a key requirement. The role may require working in a rotational shift environment. ESSENTIAL DUTIES AND
RESPONSIBILITIES
  • Forge and execute best practices and troubleshooting procedures to enhance team efficiency and problem resolution.
  • Nurture and mentor junior team members, enhancing their technical skills and knowledge.
  • Craft and sustain clear and concise technical documentation to facilitate knowledge transfer.
  • Collaborate with internal teams (e.g., security, network operations) to ensure a comprehensive approach to IT infrastructure management.
  • Oversee and organize team workload, ensuring tasks are completed on time and in accordance with Service Level Agreements (SLAs).
  • Stay informed about the latest technologies and trends and identify opportunities for continuous improvement within the NOC environment.
  • Anticipate, diagnose, and resolve complex technical issues within the network IT and remote Windows systems infrastructure.
  • Examine system logs, event data, and other resources to identify the root causes of problems.
  • Lead and manage the daily operations of the technical support team, ensuring efficient workflow and high-quality service delivery. WHAT YOU LL BRING
  • Possess a minimum of 8-10 years of work experience, with at least 6 or more years of specialized experience in server/client support.
  • Demonstrate proficiency in remote server/client administration, troubleshooting, and management.
  • Exhibit the ability to multitask efficiently and resolve server/client errors or alerts swiftly.
  • Communicate effectively, both verbally and in writing.
  • Display willingness to work in rotational shifts.
  • Specialize in troubleshooting various technical issues, including user authentication, GPOs, Microsoft/Windows patch failures, AD/replication/Exchange Server issues, backup failures, and OS-level issues.
YOUR REWARD Join the fastest growing tech company in India. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career!
Our benefits package includes:
  • 100% Health premiums covered for employees.
  • Company-provided breakfast & dinner facilities.
  • Pluxee Meal Card.
  • Company-provided transportation facility to and from work.
  • Paid holidays and generous PTO.
  • Fun and exciting work environment If this sounds like the right career to fit your personality and interests, please apply, we are looking forward to meeting you! Join the Kaseya growth rocket ship!

Employment Type: Full Time, Permanent

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Prepare for Technical Lead roles with real interview advice

Top Kaseya Software Technical Lead Interview Questions

Q1. 2. How will you sell ice cream to an Eskimo?, How will you sell shampoo to a bald guy?
Q2. How to create table in sql server,how to take backup and restores,what is BGP,how to install server os step by step,what is outer joint,basi ... read more
Q3. What is an Active Directory ?
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What people at Kaseya Software are saying

4.0
 Rating based on 1 Technical Lead review

Likes

Vice president is a super guy and Team mate's are awesome less politics good work life balance free food work from home option.

  • Skill development - Good
  • +4 more
Dislikes

Some bad mangers and no onsite oprtunity.

Read 1 Technical Lead review

Technical Lead salary at Kaseya Software

reported by 10 employees with 5-19 years exp.
₹7.5 L/yr - ₹22 L/yr
17% less than the average Technical Lead Salary in India
View more details

What Kaseya Software employees are saying about work life

based on 112 employees
66%
84%
81%
71%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

Kaseya Software Benefits

Free Transport
Team Outings
Health Insurance
Cafeteria
Free Food
Work From Home +6 more
View more benefits

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