Kaseya - Account Manager - ANZ/EMEA/NAM Region (3-9 yrs)

Location : Bangalore (WFO)

About the job:

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

- Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com

- Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Key Responsibilities :

- Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast and reduce churn.

- The Account Manager will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Kaseya services fit their ongoing business strategy.

- Meet weekly and quarterly Up-Sell and Cross-Sell opportunity generation consistent with sales targets; generate a pipeline 3 times the target.

- Increase footprint in the existing customer base to offset any unavoidable churn.

Requirements :

- Proven track record of establishing themselves as a strategic trusted adviser to clients.

- 3- 8 years of end-to-end sales experience who loves being in a competitive environment that is driven to meet targets.

- Self-starter who can own ongoing customer success of large, medium, and small customers.

The role requires the employee to work from Office from Mon-Fri and in the following shift timings:

ANZ : 03:00AM - 12:00PM

EMEA : 01:30PM - 10:30PM

NAM : 06:30PM - 03:30AM