Customer Care Executive/Visual Merchandiser

Role & responsibilities

• Greet customers warmly, address their needs promptly, and collect feedback and data from all visitors.
• Build relationships by understanding customer preferences and tracking key events (e.g., birthdays, anniversaries).
• Maintain a clean, organized showroom and ensure stock availability.
• Train and motivate staff, ensuring adherence to grooming standards and customer service excellence.
• Follow up with non-purchasing customers to boost future sales.
• Create an eye-catching window and in-store displays to showcase jewellery collections
• Ensure jewelry is organized, well-stocked, and correctly tagged and priced.
• Refresh displays regularly to reflect new collections, trends, and marketing campaigns.
• Ensure displays reflect brands image and message.
• Maintain display consistency across locations.
• Monitor customer feedback to improve display effectiveness.
• Support and guide other staff in visual merchandising tasks.
• Incorporate seasonal and cultural trends into displays.

Preferred candidate profile

Customer relationship management

Problem solving

Communication

Perks and benefits

As per industry norms