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Juniper Networks

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4.2

based on 396 Reviews

90 Juniper Networks Jobs

Technical Support Engineer 4- Routing & Switching

Juniper Networks India Pvt Ltd

4.2

based on 396 Reviews

7-12 years

Bangalore / Bengaluru

1 vacancy

Technical Support Engineer 4- Routing & Switching

Juniper Networks

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Python Computer Networking CCNA Perl UNIX Troubleshooting

+ 3 more

Job Description

Juniper Networks "Customer Focused Technical Support" (CFTS) Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer s network and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also equip Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer s network and its complexity.

The responsibilities includes,

Lead and drive troubleshooting on Customer reported issues.
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Gain in-depth knowledge of the infrastructure and technologies that are present in customer s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
Keep the other support teams trained on the designated CFTS customer network, practices followed.
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
Mentor newly hired support engineers and peers in technical areas of specialty.
Products to be supported - Juniper Routing and services platforms (PTX, MX, ACX and JSM products)

This is an individual contributor role. There will be weekend coverage as per roster.

Primary Skills required:

Excellent Customer handling and communication (verbal and written) skills

Thorough understanding of -

Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]
MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.

Prefer to have understanding / Exposure / Expertise in one or more areas:

Advanced Multicast technologies- NG-MVPN, Draft Rosen
Basic knowledge on advanced Service provider technologies - SIP, GSM, LTE, 5G
Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting, Network automation tools,

Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 7 years experience in Networking Industry.

Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -

2+ years extensive JUNOS experience OR minimum 3+ years experience in Troubleshooting in Telco or Service provider networks, Datacentre networks or Enterprise core networks.
Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
Preferred Certifications - JNCIS / JNCIP / JNCIE / CCNA / CCNP / CCIE and other equivalent.

Employment Type: Full Time, Permanent

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