Manager-Business Analyst

The IT Business Analyst is responsible for bridging business needs and IT capabilities, ensuring that technology solutions align with strategic objectives. This role involves analysing business processes including SAP, gathering requirements, and collaborating with IT teams to develop effective solutions. The ideal candidate has strong analytical skills, deep understanding of both business processes preferably Finance background along with IT systems including SAP, and experience in project management.

Key Responsibilities:

Business Requirements Gathering

• Work with business stakeholders to identify needs, pain points, and opportunities for process improvement.
• Document business requirements in clear, detailed formats for technical teams.

Solution Design and Analysis

• Analyze and evaluate technology solutions that best align with business requirements.
• Create functional specifications, use cases, and workflow diagrams to communicate solutions effectively.

Project Support and Coordination

• Collaborate with project managers to ensure that projects meet business goals and timelines.
• Track progress and provide updates on requirements, ensuring adherence to project scope and budget.

Testing and Quality Assurance

• Develop test cases and participate in system testing to validate that requirements are met.
• Assist in User Acceptance Testing (UAT) and ensure successful project delivery.

Continuous Improvement and Documentation

• Recommend improvements to business processes based on data analysis.
• Maintain and update documentation for requirements, processes, and system changes.

Preferred qualification & skills

• Bachelors degree preferably in Finance Business, IT, or a related field.
• 8+ years of experience in business analysis or a similar role. Experience of Finance & HR domain is preferred under QSR Industry.
• Strong analytical and problem-solving skills, with experience in requirements gathering and process improvement.
• Excellent communication skills, with the ability to work cross-functionally.
• Familiarity with project management methodologies (Agile, Waterfall).
• Knowledge of data analysis and ERP preferably SAP, CRM, or other business applications.