Assistant Manager - Ops HRSS

Overview: The HR Operations Shared Services Specialist is responsible for providing operational support for HR processes, ensuring that all HR activities are executed efficiently and effectively. This role serves as the key point of contact for employees and management regarding HR-related inquiries, and is responsible for managing the execution of various HR functions, such as employee onboarding, payroll processing, benefits administration, and compliance. Additionally, This position is responsible for managing a team that delivers high-quality, efficient HR support to employees and internal stakeholders. The role focuses on optimizing HR processes, ensuring compliance with policies and regulations, and driving continuous improvement in HR operations.

Key Responsibilities:

1. Employee Inquiries: Serve as a point of contact for HR-related queries and provide timely resolutions or escalate as needed.

2. Employee Support and Query Resolution: Handle all HR inquiries and issues raised on Ticketing Portal, providing effective solutions or escalating as necessary, while maintaining a high standard of customer service.

3. Employee Lifecycle Management: Oversee processes related to onboarding, promotions, transfers, and employee separations to ensure smooth and timely execution including Exit checklist clearances.

4. System Management: Utilize HRIS (Human Resource Information System) to process and track HR transactions, and maintain employee data.

5. Data Management and Analysis: Prepare daily, weekly and monthly reports on HR metrics and compliance audits. Monitor and analyze HR metrics and data to identify trends, areas of improvement, and opportunities for streamlining processes.

6. Compliance and Record-Keeping: To maintain accurate employee records. Ensure all HR activities are in line with company policies, local labor laws, and compliance requirements. Prepare regular reports and dashboards for management.

7. Collaboration with Other HR Teams: Collaborate with other HR departments such as Talent Acquisition, Learning & Development, and HR Business Partners to ensure seamless service delivery.

8. Training and Development: Mentor and coach team members, ensuring they have the necessary skills and knowledge to perform their duties effectively and maintain high-quality standards.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

 Bachelors degree in Human Resources, Business Administration, or a related field; Master's degree preferred.

 5+ years of experience in HR, with at least 2 years in a shared services or HR operations environment.

 Strong understanding of HR practices, policies, and employment law.

 Experience with HRIS systems and other HR software applications.

 Excellent communication, problem-solving, and interpersonal skills.

 Ability to handle confidential information with integrity and professionalism.