Receptionist

• Museum of Solutions
  Receptionist
  Job Description
  Work Type Work from Office
  Location Mumbai
  Position Full time
  Department Operations/ Visitor Experience
  About MuSo
  Museum of Solutions (MuSo) aims to empower children to become critical thinkers, innovators, and
  problem-solvers. Through immersive exhibits, MuSo provides an inclusive space where children can
  explore diverse methodologies and develop their ideas to make a positive impact on the world.
  Children are encouraged to question, collaborate, and dream together, while partnerships are
  fostered to develop solutions. MuSo creates unique journeys for each child, rooted in reality, and
  inspires them to take action to solve global challenges.
  About the role
  A Receptionist at Museum of Solutions serves as the initial point of contact for visitors, families, and
  school groups. This role requires exceptional customer service skills, enthusiasm, and a genuine
  passion for creating an engaging and educational experience for children and their caregivers. They
  are responsible for handling check-ins, check-outs, bookings various guest inquiries contributing to a
  seamless and enjoyable museum journey.
  Key responsibilities
  Guest experience and visitor engagement service enhancement:
• Welcome visitors with a warm and friendly demeanor, creating a positive first impression.
• Assist families, children, and groups with admissions, memberships, and program
• registrations.
• Provide information about museum exhibits, activities, and upcoming events
• Assist in coordinating and welcoming school groups, field trips, and other organized visits
• Ensure smooth check-in and assist facilitators or group leaders in orientation as needed
• Front desk & Ticketing
• Maintain a tidy and organized front desk area, creating a welcoming environment for guests.
• Process admissions and ticket sales, ensuring accuracy in pricing and guest information
• Process guest payments accurately and efficiently, including cash, credit cards, and other
• Promote & upsell membership programs, workshop and various offerings at MuSo.
• Processing day & shift end closing with finance department for booking accurate ticketing sale
• Handling visitor queries, external visitor movements & on call assistance for all inquiries

Required Qualifications & Traits:

• Bachelors degree or equivalent (additional education in hospitality or related field is a plus).
• Previous experience in related field such as Front office, Reception etc.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation and a friendly demeanor.
• Proficiency in using computer systems, booking software, and office applications.
• Ability to handle cash transactions and operate point-of-sale systems.
• Flexibility to work in shifts, weekends, and holidays
• Child safety awareness and the ability to respond calmly to challenging situations