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JPMorgan Chase & Co.
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Analyst, Control Management - L1 Support & Client Solutions
5-8 years
Bangalore / Bengaluru
1 vacancy
Analyst, Control Management - L1 Support & Client Solutions
JPMorgan Chase & Co.
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.
- Monitor the support tools and mailbox for user tickets/issues.
- Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required.
- Provide technology troubleshooting support on basic user issues and system issues such as data problems.
- Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge.
- Coordinate Access Administration and support Recertification for supported applications.
- Flexibility in working rotational shifts (APAC, EMEA, and U.S.) is desirable.
- Be part of existing projects and participate in new projects.
- Provide application testing/validation support on an as needed basis.
- Minimum 5 years of relevant experience in a similar role
- Understanding of risk management and control principles
- Excellent written and verbal communication abilities
- Strong focus on delivering exceptional customer service.
- Ability to effectively communicate with both technical and business partners, adapting language to suit the audience
- Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results
- High level of professionalism, self-motivation, and a strong sense of urgency
Employment Type: Full Time, Permanent
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