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Client Data Manager II
JPMorgan Chase & Co.
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage performance, discipline and termination of employees within their assigned team
- Perform day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback
- Effectively address any service issues that might be escalated by either internal or external customers
- Perform Quality Assurance reviews of the KYC Specialist s output and provide feedback on the findings
- Drive process improvements and implement process changes as necessary
- Take action independently and move forward without clear instruction or close supervision
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
- Provide information that the KYC Specialists need to know to do their jobs
- Provide objective feedback to the KYC Specialists to encourage and support ongoing development
- Participate in regular RCSAs (Risk and Control Self Assessments) to ensure appropriate controls are in place to mitigate risk and pass audits
- Graduate with minimum 15 years of experience, including Data Processing and minimum of 7 years in People Management.
- Demonstrated ability to develop, manage, coach and motivate teams
- Knowledge of banking products
- Proven leader of process and organizational change
- Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing
- Strong communication and presentation skills
- Competent in mainframe and PC based systems, with a strong proficiency in MS Office
- Ability to cope with change; comfort with ambiguity
- Knowledge in AML, Compliance, Fraud, KYC or Operational Risk is preferred
Employment Type: Full Time, Permanent
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