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Engaged Employer

JPMorgan Chase & Co.

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4.0

based on 6.1k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

698 JPMorgan Chase & Co. Jobs

Technology Support II-Oracle/SQL/AWS

JPMorgan Chase

4.0

based on 6.1k Reviews

2-7 years

Mumbai

1 vacancy

Technology Support II-Oracle/SQL/AWS

JPMorgan Chase & Co.

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Python Automation Testing Operations Information Technology Splunk Admin Business Operations

+ 4 more

Job Description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Oracle/SQL/AWS Technology Support II team member in Commercial Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Hands-on experience on AWS, Oracle SQL
Expert in UNIX shell, Perl, Python, or similar scripting languages.
Design, code, test and deliver software to automate manual operational work (Kafka, Java etc)
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages or automation scripting
Knowledge of Dynatrace, Splunk, Grafana and Geneos is added advantage
Experience supporting mission-critical in financial services industry, particularly in a merchant servicing environment, is a big plus.

Employment Type: Full Time, Permanent

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